Shipping policy

Soul Dream

PREMIUM SLEEPWEAR

SHIPPING POLICY

Effective Date: June 2026   |   Last Updated: June 2026

QUICK SUMMARY

Ships to

India only — all states and union territories

Delivery time

7–10 business days from order confirmation

Free shipping

On all Products/Order

Shipping charge

Rs.0 for all orders

Cash on Delivery

Available on select pin codes

Order processing

1–2 business days before dispatch

Courier partners

Shiprocket, Delhivery, and associated carriers

Tracking

Tracking link sent via SMS and email after dispatch

Support email

support@souldream.live

1. Order Processing

Once you place your order on souldream.live, our team reviews and processes it within 1–2 business days. You will receive an order confirmation email immediately after placing your order.

Orders placed on weekends (Saturday and Sunday) or on public holidays will be processed on the next working business day.

Business days are Monday to Friday, excluding national public holidays.

Once your order is dispatched, you will receive a shipping confirmation with your tracking number via SMS and email. Please allow a few hours for the tracking link to activate.

2. Delivery Timeframes

We deliver across India. Estimated delivery times are as follows:

Location	Estimated Delivery	Notes
Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata)	5–7 business days	Faster delivery zones
Tier 2 cities (Ahmedabad, Pune, Jaipur, Surat, etc.)	6–8 business days	Standard delivery
Tier 3 cities and rural areas	7–10 business days	May take additional time
Remote pin codes and J&K, Northeast states	8–12 business days	Extended delivery zone

These are estimated timeframes. Actual delivery may vary based on courier performance, weather conditions, strikes, or other unforeseen circumstances beyond our control.

3. Shipping Charges

Free Shipping

We offer free shipping on all orders with a cart value of Rs.1,499 or above. The free shipping threshold applies to the total order value after any discounts are applied.

Standard Shipping

For orders below Rs.1,499, a flat shipping charge of Rs.99 will be applied at checkout. This charge is non-refundable.

Cash on Delivery (COD)

COD is available on select pin codes across India. A COD handling charge may apply at checkout depending on your delivery location. To check if COD is available for your pin code, simply enter your pin code at checkout.

Tip: Add items worth Rs.1,499 or more to your cart to qualify for free shipping and save on delivery charges.

4. Shipping Coverage

Soul Dream currently ships to all states and union territories within India. We do not offer international shipping at this time.

We deliver to the following regions:

• All major metro cities and Tier 1 cities
• Tier 2 and Tier 3 cities across all Indian states
• Rural areas and villages (subject to courier serviceability)
• Jammu & Kashmir, Ladakh, and all Northeastern states
• Andaman & Nicobar Islands and Lakshadweep (extended timelines apply)

In rare cases, certain remote pin codes may not be serviceable by our courier partners. If we are unable to deliver to your pin code, our team will contact you within 2 business days of order placement with alternative options.

5. Order Tracking

Once your order is dispatched, you will receive:

• An SMS with your tracking number and a direct link to track your shipment
• An email confirmation with order details and tracking information
• Updates at key delivery milestones (dispatched, in transit, out for delivery, delivered)

You can track your order at any time by visiting the courier partner's website and entering your tracking number. Alternatively, you can log in to your Soul Dream account at souldream.live and view your order status under 'My Orders'.

If you have not received a tracking update within 3 business days of your order confirmation, please contact us at support@souldream.live.

6. Delayed or Missing Shipments

While we make every effort to ensure timely delivery, delays can occasionally occur due to:

• High volume periods such as festive seasons and sale events
• Natural calamities, floods, or extreme weather conditions
• Public strikes or transportation disruptions
• Incorrect or incomplete delivery address provided at checkout
• Unavailability of the recipient at the delivery address

If your order has not arrived within 12 business days of dispatch, please reach out to us at support@souldream.live with your order number. We will investigate with our courier partner and provide an update within 2–3 business days.

For faster resolution, please keep your order number and registered mobile number handy when contacting support.

7. Incorrect Address and Failed Deliveries

Please ensure that your delivery address, pin code, and contact number are accurate at the time of placing your order. Soul Dream is not responsible for delays or failed deliveries caused by incorrect address information.

If a delivery attempt is unsuccessful:

• The courier will attempt delivery up to 3 times on consecutive business days
• After 3 failed attempts, the package will be returned to our warehouse
• We will contact you to arrange re-delivery — a re-shipping charge may apply
• If you wish to cancel an order after it has been returned, a refund will be issued minus the original shipping charge

To update your delivery address after placing an order, please contact us immediately at support@souldream.live. Address changes can only be accommodated before the order is dispatched.

8. Packaging

At Soul Dream, we believe that unboxing is part of the experience. Every order is thoughtfully packaged to ensure your sleepwear arrives in perfect condition.

• Products are folded and wrapped in tissue paper before packing
• Packaging is sturdy and designed to protect the fabric during transit
• All packages are sealed and tamper-evident
• We are working towards eco-friendly packaging — stay tuned for updates

If you receive a package that appears tampered with or damaged, please photograph it before opening and contact us at support@souldream.live within 24 hours of delivery.

9. Contact Us

For any shipping-related queries, please reach out to our customer support team:

Email

support@souldream.live

Response time

We aim to respond within 24–48 business hours

Order support

Please include your Order ID in all communications

Instagram

@souldream.live

We are here to make your Soul Dream experience as smooth and delightful as possible — from the moment you place your order to the moment it arrives at your door.

Soul Dream

Night Comfort. Morning Freshness. For your beauty, your confidence, and your sleep.

© 2026 Jethva Fashions. Founded by Mrs. Bhavika Kunal Jethva. All Rights Reserved.